请输入或粘贴题目内容
搜题
拍照、语音搜题，请扫码进入小程序
题目内容
（请给出正确答案）
The show should have started an hour ago; I don’t know what could have caused the ().
A、alarm
B、delay
C、statement
D、custom
答案
更多“The show should have started an hour ago; I don’t know what could have caused the ( )”相关的问题
第1题
become very popular、They‟ve also given customers a point of reference when thinking about a company、Good brand might help
companies avoid costs and bring them greater profits.
Usually companies create names that are easy to learn and remember、Firstly the name should create interest、Rhymes and humor are
some ways to gain interest, but there are others as well、Think about your customers and what would interest them、Secondly, the name
should present a picture or image、People remember them most because the name is stored in pictures and words、Thirdly, the name
should be meaningful、It can be done with lots of advertising, but names that are themselves more meaningful to customers are more
easily stored in memory、More important, the name should have meaningful associations that show the benefits customers want、Then the
name should have some emotion、Emotional associations are easier to learn and remember、The Love Boat, for instance, is very easy to
remember、Finally, the name should be simple so that it is easier to learn and remember.
16、Why does the passage mention the brand names such as McDonald‟s and GM in the first paragraph？()
A、To show that a good brand name is significant for a company.
B、To tell readers that they are important and popular terms.
C、To introduce some well-known brand names to readers.
D、To explain why those companies are successful.
17、According to passage, a good brand name___________.
A、must be shown in pictures B、must be advertised a lot
C、is attractive to customers D、is always full of humor
18、Which of the following is most important in thinking a brand name popular？()
A、Being easy to remember、B、Having lots of advertisements.
C、Gaining support from association、D、Showing the benefits customers can have.
19、Which of the following statement is TRUE？()
A、People prefer strange brand names to ordinary ones.
B、Customers re interested in emotional brand names.
C、Brand names advertised in pictures are easy to make.
D、A brand name has little to do with a company‟s profits.
20、What is the main purpose of this passage？()
A、To tell how difficult it is to make a good brand name.
B、To compare different ways of choosing brand names.
C、To recommend some popular brand names.
D、To introduce what a good brand name is
第2题
A visitor to India should remember it is impolite there to use the left hand for passing food at the table.The left hand is for washing yourself.Also in India, you might see a man shaking his head at another to show that he is disagree ing.But in many parts of India a side-to-side movement of the head is to show agreement.In Bulgaria you shake your head to show "yes"—a nod shows "no".
In Europe it is quite usual to cross your legs while sitting and talking to someone, even at an impor tant meeting.But doing this could cause offence to a Thailander.Touching the head of a grown-up is also not done in Thailand.
Knowing about manners is useful when you are traveling, and you also need to know the language used to express the customs.
1.If you are staying in India, you'd better().
A.not use your left hand to pass food at the table
B.use your left hand to pass food at the table
C.not use your left hand to wash yourself
D.use your left hand at all times
2.To shake your h ead means “Yes” ().
A.in India
B.in Europe
C.in Bulgaria
D.in Thailand
3.You can easily make a Thailander angry by().
A.touching his head
B.crossing your legs while talking to him
C.shaking your head
D.nodding your head
4.The wri ter thinks that to know about a country well one must().
A.know the language of the country
B.know the manners of the country
C.know the manners better than the language
D.know both the language and the manners
5.We can learn from the passag e that().
A.different countries have different manners
B.the manners in Thailand are the same as those in India
C.one should be careful not to cross legs in Europe
D.one should not touch a grown-up's head in India
第3题
阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:
Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.
Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.
Show that you careA、Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.
Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.
1. At whom do angry customers tend to aim their dissatisfaction and complaints？ {A、B、C}
A. staff members
B. company managers
C. those who accompany them
2. When a customer shouts rudely at you, you should {A、B、C}.
A. argue back and protect yourself
B. keep quiet and leave the customer alone
C. keep calm and listen carefully to the customer
3. The underlined sentence “Use your ears more than your mouth” means {A、B、C}.
A. Your mouth is not more important for you than your ears.
B. You should listen more than you speak.
C. You should talk more than you listen.
4. When dealing with an angry customer, which is NOT the right attitude？ {A、B、C}
A. Be concerned.
B. Be patient.
C. Be amused.
5. Which of the following statements is true according to the passage？ {A、B、C}
A. When the customers complain, you needn’t listen carefully.
B. You needn’t say sorry to those angry customers.
C. You should relax yourself and try to understand the angry customers.
第4题
A.show interface gei_1/1 optical-informatio
B.show optical-information interface gei_1/1
C.show interface gei_1/1
D.show ip interface gei_1/1
第5题
A.show ip bgp summary
B.show ip bgp neighbors
C.show ip bgp
D.show ip bgp paths
第6题
第7题
此题为判断题(对，错)。
第8题
1. Emotions play an important role during the negotiation, although their effect is being studied just().
A、at the beginning of negotiation practice
B、during the negotiation process
C、not long before
2. Negative emotions may()make concessions.
A、be helpful to
B、be harmful to
C、be nothing to
3. During negotiations, the decision as to whether or not to settle depends in part on emotional factors.()
A、totally
B、to some extend
C、completely not
4. Attaining concessions can be done()
A、only by negative emotions
B、only by positive emotions
C、by both negative and positive emotions
5. In different cultures, negotiators should use()strategies to show positive and negative emotions.
A、the same
B、different
C、no
第9题
Most meetings are sometimes thought to be___.
A.solving many problems
B.discussing important matters
C.killing time and uninteresting
第10题
A.suffer
B.have suffered
C.suffers
