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A. to confuse
B. confusing
C. confuse
D. confused
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更多“You must follow the directions exactly and if you become _____, you must take the”相关的问题
第1题
When an Englishman passes a friend in the street he does not always stop to talk. He may just nod, say “hello” and pass on. If two friends do stop to talk, they do not shake hands. It is only at parties for young people(students, for instance)that a person could go up to someone he does not know and introduce himself. On more formal occasions or at parties run by older people a guest always waits to be introduced to someone he does not know by the host, hostess or another guest who he already knows. At even a formal dinner an Englishman does not wait for a toast before he has a drink. The English reserve toasts for very formal or very special occasions. In these cases the toast will usually be accompanied by a short speech, for example, at a wedding reception or at a party for somebody who is retiring. After a private dinner in someone’s house an Englishman will only shake hands with the host and hostess if it is a fairly formal occasion, like a business dinner, and he will usually put his coat on and say goodbye as he leaves the house.
Luckily, like Chinese people, the English usually excuse foreign students over matters of etiquette. But even so, perhaps the safest advice for the overseas student, no matter what country he is visiting, is to follow the old proverb: when in Rome, do as the Romans do.
1.What will a person do when he attends a party run by older people？ （）A、Go up to a stranger and introduce himself.
B、Ask his friend to introduce him to others.
C、Give a speech in front of others to introduce himself.
D、Wait to be introduced by the hoss/hostess.
2.Which of the following best explains the proverb: when in Rome, do as the Romans do. （）
A、If you go to Rome, you must do things like the Romans.
B、When you go to a foreign country, you should learn something about their manners.
C、Romans always do the right thing, so you should follow them.
D、Manners in Roman are as easy to follow as in other countries.
第2题
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back.You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken. Show that you care.Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.Control your anger and be patient.Learn to relax and calm yourself.Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.
（1）At whom do angry customers tend to aim their dissatisfaction and complaints?
A.staff members
B.company managers
C.those who accompany them
第3题
First, know your goals.If you don't know where you're going, you're likely to end up anywhere,or even nowhere.The action plan should be specific, measurable, achievable, relevant and timed(SMART).It will take you toward the completion of that goal.
Next, list the necessary strategies that will be used to realize the goals.Be clear about very important events, and also any hidden difficulties you may meet.Break large tasks into smaller ones.Set deadlines for each task.Without clear deadlines, some tasks may never get completed.
Thirdly, follow your plan and don't stop until it's finished.Once your plan is made and shared with the team, the next step is simple: take daily action and make sure that everyone is doing their part.
Finally, change the date if you must, but never give up on the goals.Sometimes unexpected situations and events can appear and prevent you from finishing the tasks on time.If this happens, do not be discouraged –change your plan and continue working to meet your goals.
1.Whether you need to have a clear action plan depends on what kind of project you do.()
2.SMART stands for “suitable, measurable, achievable, relevant, timed”.()
3.When making an action plan, you'd better take possible difficulties into consideration.()
4.Don't change your plan even if some unexpected events happen.()
5.This passage is mainly about how to make a good action plan.()
第4题
1. Always Start the Negotiations. You must initiate the process. This is because whoever controls the start of the negotiations tends to control where they end. If you let the other party start negotiations, you will be constantly giving up control, often without even realizing it. For instance, when you ask someone what his project budget is, you are allowing him to start the negotiations. You will then spend your time chasing his number rather than finding the best solution. So, never let the other party control the negotiations.
2. Always Negotiate in Writing. The purpose of negotiations is to arrive at a formal written agreement, not tell a story or spend time talking. From the first moment you begin a proposal, you should create a document and take it to the client. It will include all the points of agreement and become real to the prospective customer. Negotiating first and then having to create a document adds unnecessary time to a transaction. But if you build your written agreement as you negotiate, you are prepared to ask for a signature the moment the decision to buy is made.
3. Always Stay Cool. The negotiation table can be loaded with agendas, egos and emotions. Great negotiators know how to stay cool, providing leadership and solutions, while the rest of the room becomes insanely invested in personal agendas and useless emotions. 27 Crying, getting angry and blowing off steam may make you feel good, but such behavior. will not benefit you while negotiating. When the rest of the room gets emotional, stay cool and use logic to negotiate and close.
1. If you let the other party start negotiations, you will be completely grasp the control, often without even realizing it.
2. So, never let both parties control the negotiations.
3. Negotiating first and then having to create a document doesn’t need necessary time to a transaction.
4. Great negotiators know how to stay cool, providing leadership and solutions, while the rest of the room becomes wild or helpless during the negotiation.
5. When the rest of the room gets out of control, stay cool and use logic to negotiate and close.
第5题
B.So that employees will follow the policy directives.
C.So that external bodies will recognize the organizations commitment to security.
D.So that they can be held legally accountable.
第6题
A.with
B.at
C.for
D.in
第9题
Color does influence our moods (情绪)― there is no doubt about it.A yellow room makes most people feel more cheerful and more relaxed than a dark green one; and a red dress bri ngs warmth and cheer to the saddest winter day.On the other hand, black is depressing.A black bridge over the Thames River, near London, used to be the scene of more suicides than any other bridge in the area — until it was repainted green.The number of suicide attempts immediately fell sharply; perhaps it would have fallen even more if the bridge had been done in pink or baby blue.
Light and bright colors make people not only happier but also more active.It is an established fact that factory workers work better, harder, and have fewer accidents when their machines are painted orange rather than black or gray.
1.The author regards the psychologists'findings as ().
A.groundless
B.doubtful
C.reasonable
D.unusual
2.According to the psycholog ists, a person’s color preference ().
A.is formed as he grows up
B.is acquired through experience
C.is decided by his surroundings
D.is possessed from birth
3.It can be concluded from the passage that bright color lovers tend to be ().
A.quiet
B.active
C.depressive
D.pessimistic
4.The example of the bridge is used to illustrate that ().
A.people tend to kill themselves by jumping from bridges
B.color can affect people’s moods to a great degree
C.the bridge should have been repainted earlier
D.certain color can kill people sometimes
5.The notion that machines painted orange can reduce the risk of accidents ().
A.is a well-accepted fact
B.remains to be proved
C.is an illusion of workers
D.is a good wish of scientists
第10题
A. Can you say for a second time？
B. Pardon？
C. I don't understand anythin
D. What you said was nonsens
E.
第11题
阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:
Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.
Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.
Show that you careA、Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.
Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.
1. At whom do angry customers tend to aim their dissatisfaction and complaints？ {A、B、C}
A. staff members
B. company managers
C. those who accompany them
2. When a customer shouts rudely at you, you should {A、B、C}.
A. argue back and protect yourself
B. keep quiet and leave the customer alone
C. keep calm and listen carefully to the customer
3. The underlined sentence “Use your ears more than your mouth” means {A、B、C}.
A. Your mouth is not more important for you than your ears.
B. You should listen more than you speak.
C. You should talk more than you listen.
4. When dealing with an angry customer, which is NOT the right attitude？ {A、B、C}
A. Be concerned.
B. Be patient.
C. Be amused.
5. Which of the following statements is true according to the passage？ {A、B、C}
A. When the customers complain, you needn’t listen carefully.
B. You needn’t say sorry to those angry customers.
C. You should relax yourself and try to understand the angry customers.
